Terms of Service
Last updated: 2026
GoProEmail is operated by LT Content Inc. In these Terms, "we", "us" and "our" refer to LT Content Inc. Our address is Office 87, 145 1/2 Church Street, Unit 5, Toronto, Ontario M5B 1Y4, Canada.
Storage and domain terms
Storage warnings, upgrades and billing
Each mailbox includes 5 GB. We send storage warnings at 80% usage. No storage is added or charged at 80%. At 100%, if auto-upgrade is enabled, we add the next 5 GB block to that mailbox for the monthly price shown in your offer per month. Automatic upgrades stop at 20 GB or a lower provider limit. With auto-upgrade off, free up space or request an upgrade.
We email the account owner and the mailbox user at 80% usage. The account owner can also see usage warnings in the dashboard. Checkout's payment authorization includes automatic storage upgrades; it is not a separate optional checkout checkbox. You can turn future automatic upgrades off under Account, Services, Storage Upgrade Policy.
Added storage is charged after the increased capacity is verified, then monthly on a separate storage billing cycle, including during your trial or with an annual email plan. Further increases are prorated for the rest of that storage billing month.
Storage is per mailbox, not shared or replenished monthly. Disabling auto-upgrade stops future increases, not charges for storage already provided. If a mailbox is full, incoming mail can be rejected until space is freed or an upgrade is completed. Requests above 20 GB require review.
Free domain, cancellation and transfers
Every plan, monthly or annual, starts with a 30-day free trial and includes a free standard domain costing under US$20. The free domain requires a 1-year stay, trial included. If you cancel earlier, including during the trial, you repay the domain's registration cost. Cancelled customers can keep the domain with us by paying the domain renewal cost. Transferring it away, including moving your email with it, costs a single US$159 fee at any time.
After your annual service payment succeeds, it is nonrefundable except where required by law. Cancelling stops renewal; your service remains active until the end of the prepaid year. Domain-transfer and assisted-migration fees remain separate. Annual package prices are charged annually after the trial, not in monthly instalments.
- The first service year includes the trial. Ending service before its anniversary can require repayment of the actual domain registration cost we funded. No repayment applies to a domain you supplied, paid for yourself, or that was never registered. Amounts already recovered or refunded are not charged again.
- Ordinary cancellation without a domain transfer or assisted migration has no migration fee. A combined transfer-and-assistance request incurs one US$159 fee, not two. Unassisted email export is not assisted migration.
- Disabling renewal of a prepaid annual service does not end the paid service early. Assistance alone does not mean you have cancelled. Any proposed charges are quoted separately for authorization; no undisclosed automatic exit charge is authorized by this page.
- Your domain remains yours. Leaving it with us does not authorize its sale, ownership transfer, deletion or renewal at your expense. Registry eligibility, transfer timing, legally required access and domain expiry rules still apply.
1. Service Description
GoProEmail provides managed domain registration and email hosting services to small businesses. We handle all technical configuration on your behalf, including DNS records, mail server setup, and ongoing maintenance.
2. Domain Ownership & Renewal
All domains registered through GoProEmail are registered in your name as the registrant. GoProEmail acts as the technical manager, but you retain full legal ownership. See the free domain, cancellation and transfer terms.
Auto-renewal (year 2 onward). Unless you opt out at checkout, your domain auto-renews on its anniversary at the registry rate displayed in your account at /me/domain. We'll send you renewal reminders 60, 30, 7, and 1 day(s) before each anniversary; the charge runs on the anniversary itself and we only call the registrar after the payment succeeds. You can switch auto-renewal off any time from your account; if it's off when the anniversary arrives, we'll send those same reminders but the domain will lapse unless you renew it elsewhere.
Transferring a domain away or requesting assisted migration incurs one US$159 service fee, including a combined request. Ordinary cancellation and unassisted email export do not incur that fee. Any applicable fee is quoted before authorization.
3. Payment & Billing
Your plan price, trial period, exact first billing date and amount due at checkout are shown before you authorize checkout. A reusable payment method is required. Domain eligibility is explained in the domain terms above. Excluded registration charges are quoted separately in your billing currency. Your plan auto-renews at the accepted monthly or annual amount until cancelled.
Year-2 domain renewal charge. If you keep auto-renewal on (the default), we'll charge the renewal price shown at /me/domain on each anniversary, in the same currency as your order. The number shown there is the all-in renewal price. There is no separate fee, no markup line, and nothing added at billing time. Renewal charges are non-refundable once the domain has been renewed in your name.
4. Acceptable Use
You agree not to use GoProEmail services for sending spam, phishing, or any illegal activity. Violation of this policy may result in immediate service termination without refund.
5. Cancellation
You may request cancellation through support. We confirm the service-ending date and any applicable charges before collection. Prepaid annual service normally continues to the end of its paid term. Ordinary cancellation has no migration fee; early-ending repayment of a covered domain is separate. Your domain remains yours. After cancelling, you can keep your domain with us by paying the domain renewal cost.
6. Contact
Questions about these terms? Open a support ticket and we'll get back to you within one business day.